Amy’s Creative Art Privacy Policy

Last updated: 29/07/25

At Amy’s Creative Art, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, request a custom commission or interact with us.

By using our website, you agree to the terms outlined in this policy.

1. Who We Are

Amy Rossiter is a Cornish artist who sells artwork and handmade textile goods through her business Amy’s Creative Art. Amy also accepts custom commissions such as pet portraits and personalised artwork.

Our contact email is: amyscreativeart@outlook.com
Our website is: https://www.amyscreativeart.co.uk

2. What Information We Collect

We may collect and store the following types of personal information:

a) When you place an order:

  • Full name

  • Email address

  • Phone number (if provided)

  • Billing and shipping address

  • Order details (products purchased, notes, etc.)

  • Payment information (processed securely via third-party providers)

b) When you request a custom commission:

  • Reference photos or images you send us

  • Personalisation details (names, dates, colours, etc.)

  • Any notes you provide during communication

c) When you browse our site:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Referring website

d) When you sign up for emails:

  • Email address

  • Name (optional)

3. Craft Fairs and In-Person Events

When we sell at craft fairs or events, we may collect limited personal data in person, such as:

  • Your name and contact details if you request a custom order

  • Your email address if you choose to sign up for our mailing list

  • Payment information via secure third-party providers (e.g. Square or PayPal card readers)

We do not store card details, and all payments are processed securely using encrypted payment systems. Any personal information collected in person is handled with care and stored securely, just as we do for online orders.

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders and commissions

  • Communicate with you about your purchase or artwork

  • Send order confirmations and shipping updates

  • Respond to customer service enquiries

  • Send marketing emails (only if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal obligations

We do not sell your personal data to third parties.

5. Custom Commissions and Photos

When you order a custom commission (such as a pet portrait), we may ask you to provide photographs or personal references. These are used solely to complete your artwork.

We may ask for permission to share your finished artwork alongside your original photo reference on our website or social media, but this is always optional.

How Customer Images Are Stored

Photos you provide for commissions are stored securely on a password-protected device or in a secure cloud storage account. They are never shared externally or used for marketing without your explicit permission.

We usually delete these images within 3 months of completing your order unless you’ve agreed we can keep them for portfolio or promotional purposes.

6. Marketing Communications

If you opt in to receive marketing emails, we may send occasional updates about new products, special offers, or behind-the-scenes news.

You can unsubscribe at any time using the link in any email or by contacting us.

7. Cookies and Website Analytics

We use cookies and similar technologies to improve your experience on our website. These may include:

  • Essential cookies (for site functionality)

  • Analytical cookies (to understand how visitors use our site)

  • Marketing cookies (e.g. to show you relevant ads)

You can manage your cookie preferences through your browser settings.

8. Payment Processing

We use trusted third-party payment processors such as Squarespace Payments, PayPal, Apple Pay, Google Pay and Link by Stripe. Your payment information is handled securely and is never stored on our servers.

9. Data Retention

We only keep your information for as long as necessary to:

  • Fulfil your order or commission

  • Comply with legal requirements

  • Resolve disputes or enforce our terms

For example:

  • Order records are kept for 6 years for accounting and tax purposes

  • Photos or artwork files from commissions are usually deleted within [e.g. 3 months] unless permission is granted to keep them for portfolio use

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccuracies

  • Request deletion of your data

  • Object to or restrict certain uses of your data

  • Withdraw consent for marketing at any time

To exercise any of these rights, contact us at: amyscreativeart@outlook.com

11. Third-Party Services

We may share your data with trusted service providers when necessary for:

  • Payment processing (as listed above)

  • Order fulfilment and shipping (Royal Mail and Parcelforce)

  • Email marketing (Mailchimp)

  • Website analytics (Google Analytics)

These providers are required to safeguard your data and comply with applicable laws.

12. Data Security

We take appropriate steps to protect your personal data, including encryption, secure payment gateways, and limited access controls.

No method of internet transmission is 100% secure, so we cannot guarantee absolute protection.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Please check back periodically to stay informed.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: 

amyscreativeart@outlook.co.uk